Frequently Asked Questions
Loyalty Rewards Program: FAQ Guide
Welcome to our Mitragaia Loyalty Rewards program FAQ guide. We appreciate your loyalty as a customer and want to ensure you understand the benefits and rules associated with our loyalty program. This article will provide you with all the necessary information about the tier system, qualification criteria, and how your tier status is evaluated. Let's get started!
1. What is the Loyalty Rewards program?
Our Loyalty Rewards program is designed to reward our valued customers for their continued support and purchases. As a member of the program, you will earn various benefits based on your assigned tier level. One of the key benefits is that you will earn points for every dollar spent. These points can be redeemed for exclusive discounts. For every 100 points accumulated, you can redeem $10 towards your purchase. Points can be redeemed in multiples of 100, up to 400 points per purchase.
2. How are the tier levels determined?
Upon signing up for the Loyalty Rewards program, you will be assigned an entry-level tier. Additionally, you will receive a bonus of 100 points upon registration to kickstart your rewards journey.
The initial tier is Entry, and you can progress to higher tiers by meeting specific purchase requirements within a calendar year. The tiers are as follows:
- Bronze: Requires 3 purchases or a total spend of $300.
- Silver: Requires 8 purchases or a total spend of $800.
- Gold: Requires 15 purchases or a total spend of $2000.
3. How long will I keep my tier status?
Once you achieve a specific tier level, you will maintain that tier status for a year from the date of qualification. For example, if you reach the Silver tier on June 1, 2023, you will enjoy the benefits of the Silver tier until May 31, 2024.
4. How is my tier evaluated after the initial year?
At the end of the year, the loyalty system will evaluate your order history for the previous calendar year. Based on the total number of purchases or the total amount spent, your tier will be re-assigned accordingly. This evaluation ensures that our Loyalty Rewards program remains fair and dynamic.
5. Can I be demoted from a higher tier to a lower tier?
Yes, it is possible to be demoted from a higher tier to a lower tier. During the annual evaluation, if you fail to meet the requirements for your current tier, you will be moved to the tier that aligns with your order history. For example, if you were in the Gold tier but did not meet the purchase criteria, you will be moved down to the Bronze tier.
6. What are the benefits of each tier?
Each tier level comes with its own set of benefits, which are cumulative as you progress to higher tiers. Here is an overview of the benefits associated with each tier:
Entry Tier:
- Earn 1 point for every $1 spent.
- Receive 100 points as a registration bonus.
- Enjoy 100 points on your birthday.
- Receive 25 points on the anniversary of your first purchase.
Bronze Tier:
- Earn 1.25 points for every $1 spent.
- Enjoy 125 points on your birthday.
- Receive 50 points on the anniversary of your first purchase.
Silver Tier:
- Free Priority Shipping on orders over $100.
- Earn 1.5 points for every $1 spent.
- Enjoy 150 points on your birthday.
- Receive 75 points on the anniversary of your first purchase.
Gold Tier:
- Free Priority Shipping on ALL orders.
- Earn 1.75 points for every $1 spent.
- Enjoy 200 points on your birthday.
- Receive 100 points on the anniversary of your first purchase
We hope this FAQ guide has provided you with a clear understanding of our Loyalty Rewards program and its tier system. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing to join our Mitragaia Family and we appreciate your loyalty!
When do my new points show in my rewards balance?
Points are not awarded until your order is packed up and finalized for shipping. This allows time for any needed changes before shipping your order. Once your order is packed up and you receive your shipping confirmation email, you will see your new reward points.
- You must be signed into your user account in order to earn any reward points. If you forget to sign into your account prior to placing your order, contact us and we can get those points added for you.
Do my points expire?
Reward points will expire after one year of activity.
How does the Referral Program work?
Share your link with friends/family and get discounts when they shop! For every person you refer who places their first order through your referral link, they'll get $20 OFF on orders $100 or more (prior to shipping and taxes), and you'll get $10 worth of rewards points to apply on your next order.
Note: Customer must place an order for a min of $79.99 for the $10 referral bonus to be applied. All orders under $79.99 will not count as a referral.
Do I need to have a Rewards account to refer a friend?
You do not need an account to refer a friend. You will need an account to redeem any points earned for successful referral however. Please create a Mitragaia account here. We will even throw in 50 points to help get you started for doing so.
Note: All referral points will be stored until you create an account at which time you can redeem them on your order.
How do I share my referral link?
There are two locations to share your referral link with a friend. Both are listed below.
Rewards Page: Scroll down to near bottom of page to see section for referral program. Enter the required information and hit send. You are all set.
Referral Page: Enter the required information and hit send. You are all set.
Please note: In the spirit of the program, self-referrals are not allowed; referred friends must be a first-time customer; restrictions apply, see Terms of Service here for details.
How do I know if I got a referral coupon?
Referrals must purchase their items through the direct link provided to their email for you to receive referral benefits. An email notification will be sent to you once the referral order is completed. Please be sure to check your spam and junk mail folders as emails can go there from time to time.
How do I apply a referral discount?
Desktop Version
1.) Cart Page
- Located at the top of the screen (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.) Click on "Apply Discount" and the drop down menu will appear, allowing you to choose the amount of your discount.
2.) Checkout Page
- Located in the Order Summary section on right hand side. Click the blue "Apply Discount" to activate the drop down menu and select your discount. (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.)
Mobile Version
1.) Cart Page
- Located at the top of the screen (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.) Click on "Apply Discount" and the drop down menu will appear, allowing you to choose the amount of your discount.
2.) Checkout Page
- Located in the Order Summary section on top of your phones browser. Click the blue "Apply Discount" link and the drop down menu will appear. (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.)
- The "Show Order Summary" may be minimized and if you click the arrow to the down direction, you will see option to redeem your points.
Can I use my referral discount with another promo code?
Yes! You are allowed to redeem your points for a discount and add one coupon code to any order you make. If you add a second coupon code, it will replace the original coupon code.