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Frequently Asked Questions
What is the Mitragaia Rewards Program?
Mitragaia Rewards is our loyalty program designed to give you discounts, exclusive offerings, and additional perks for being a loyal member of our Mitragaia family! Once you become a loyalty member, you will be able to earn points on every purchase and redeem them for discounts on your next order. Plus, there's additional ways to earn points on other activities, such as for referrals, reviews and following us on social media. See our Rewards Page for full details.
How do I become a Mitragaia Rewards member?
Joining is simple! Click here to create an account with us. You’ll receive a confirmation email, and then you’re good to go! You earn 50 points just for creating an account. Once you’re a Mitragaia Rewards member, you will have full access to discounts, exclusive features and more. Just be sure to sign in with the same account/email each time you shop. As you spend, you’ll level up to higher tiers to access even more rewards benefits.
Do my reward points expire?
Your points will expire after one year of inactivity. Inactivity includes not interacting with our program, earning or redeeming points.
How do I apply my rewards points to my order?
Desktop Version
1.) Cart Page
- Located at the top of the screen (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.) Click on "Apply Discount" and the drop down menu will appear, allowing you to choose the amount of your discount.
2.) Checkout Page
- Located in the Order Summary section on right hand side. Click the blue "Apply Discount" to activate the drop down menu and select your discount. (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.)
Mobile Version
1.) Cart Page
- Located at the top of the screen (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.) Click on "Apply Discount" and the drop down menu will appear, allowing you to choose the amount of your discount.
2.) Checkout Page
- Located in the Order Summary section on top of your phones browser. Click the blue "Apply Discount" link and the drop down menu will appear. (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.)
- The "Show Order Summary" may be minimized and if you click the arrow to the down direction, you will see option to redeem your points.
- The "Show Order Summary" may be minimized and if you click the arrow to the down direction, you will see option to redeem your points.
I have more questions!
If you have more questions, please refer to the Mitragaia Rewards tab on our FAQ page, use the Contact Us form, or email support@mitragaia.com.
How does the Referral Program work?
Share your link with friends/family and get discounts when they shop! For every person you refer who places their first order through your referral link, they'll get $20 OFF on orders $100 or more (prior to shipping and taxes), and you'll get $10 worth of rewards points to apply on your next order.
Note: Customer must place an order for a min of $79.99 for the $10 referral bonus to be applied. All orders under $79.99 will not count as a referral.
Do I need to have a Rewards account to refer a friend?
You do not need an account to refer a friend. You will need an account to redeem any points earned for successful referral however. Please create a Mitragaia account here. We will even throw in 50 points to help get you started for doing so.
Note: All referral points will be stored until you create an account at which time you can redeem them on your order.
How do I share my referral link?
There are two locations to share your referral link with a friend. Both are listed below.
Rewards Page: Scroll down to near bottom of page to see section for referral program. Enter the required information and hit send. You are all set.
Referral Page: Enter the required information and hit send. You are all set.
Please note: In the spirit of the program, self-referrals are not allowed; referred friends must be a first-time customer; restrictions apply, see Terms of Service here for details.
How do I know if I got a referral coupon?
Referrals must purchase their items through the direct link provided to their email for you to receive referral benefits. An email notification will be sent to you once the referral order is completed. Please be sure to check your spam and junk mail folders as emails can go there from time to time.
How do I apply a referral discount?
Desktop Version
1.) Cart Page
- Located at the top of the screen (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.) Click on "Apply Discount" and the drop down menu will appear, allowing you to choose the amount of your discount.
2.) Checkout Page
- Located in the Order Summary section on right hand side. Click the blue "Apply Discount" to activate the drop down menu and select your discount. (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.)
Mobile Version
1.) Cart Page
- Located at the top of the screen (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.) Click on "Apply Discount" and the drop down menu will appear, allowing you to choose the amount of your discount.
2.) Checkout Page
- Located in the Order Summary section on top of your phones browser. Click the blue "Apply Discount" link and the drop down menu will appear. (Note: If you don't see the option to redeem points, please make sure you are logged into your user account.)
- The "Show Order Summary" may be minimized and if you click the arrow to the down direction, you will see option to redeem your points.
Can I use my referral discount with another promo code?
Yes! You are allowed to redeem your points for a discount and add one coupon code to any order you make. If you add a second coupon code, it will replace the original coupon code.